Contact Us Online
Non-urgent advice: Medical or Admin Requests
If you have a medical or administrative request, you can contact us online.
Available Monday to Friday (excluding bank holidays) from 8 am.
Access may be limited once we reach our daily capacity. We appreciate your understanding - this helps us manage demand safely and provide timely care for those with the most urgent needs.
Number of medical and admin requests received between June 2024 - June 2025:
- Online submissions: 31,422
- Via telephone or reception desk: 33,590
Your message will be reviewed and triaged (prioritised) by our team on the day and we aim to respond within 7 working days depending on your clinical need.
Our team will then contact you back by calling, text messaging or sending a text with a self-booking link for a telephone or face-to-face appointment.
Urgent Care Need
If you think you need medical help right now, NHS 111 can tell you what to do next.
If you would prefer to speak with us by phone or if your request is urgent and our online portal has reached its daily capacity, please contact us on:
Telephone lines are open Monday to Friday 8.30am to 6.30pm, excluding bank holidays.
Our reception team will gather information from you to allow our medical team to triage your request.
We prioritise on clinical need therefore once we reach capacity for the day we cannot guarantee contact back the same day if your request is clinically non-urgent. Thank you for your understanding.
Page created: 10 December 2019