The Rural West Primary Care Network (PCN) is seeking to recruit an organised and motivated Care Co-ordinator for Proactive Care.  This is a part time role and the postholder will work within our PCN’s multidisciplinary healthcare team and enhance our friendly busy network of practices. The Network consists of two GP Partnerships: Tadley Medical Partnership and Watership Down Health with surgeries in Kingsclere, Overton, Oakley and Tadley, Hampshire.

The main purpose of this role is to work alongside the PCN’s Proactive Care (PAC) Nurse and the current PAC Care Co-ordinator in delivering proactive medical care to vulnerable and/or frail patients within the PCN, to improve the quality of care these patients receive, to reduce the risk of emergency hospital admission and lead to better outcomes for patients. This administrative role supports the clinical teams in their delivery of patient services and care.

The PAC Care Co-ordinator will enable people to access the services and support they require to meet their health and wellbeing needs, helping to improve people’s quality of life. The postholder will work as an integral part of the PCN’s multidisciplinary team (MDT), holding and maintaining the Proactive care caseload and running the daily MDT meetings (via Microsoft Teams) to strengthen collaborative working across the PCN. They will work alongside the Social Prescribers and the Health and Wellbeing Coaches to provide an all-encompassing approach to personalised care and enable people to navigate through the health and care system. This non-clinical role is administrative and patient contact by telephone is a key component, as the role involves organising appointments directly with the patients. There is also a patient facing element when accompanying the PAC Nurse to annual review visits in the community and/or patients’ own homes. The postholder will work with a diverse range of people from different cultural and social backgrounds. The ability to work confidently and effectively in a varied and sometimes challenging environment is essential.

Applicants will need excellent administration, interpersonal and communication skills and be organised, patient and empathetic. The successful candidate will be experienced and proficient in the use of Microsoft packages including Excel, PowerPoint, Teams and Word. The postholder will have experience of working in a primary care setting, ideally in health or social care or other support roles.

Please see the full Job Description and person specification on NHS Jobs for more detail.

The post is part time (20 hours per week) from Mondays to Fridays, between 9am -1pm.  It will be predominantly surgery based work and requires travel across the Network to the surgeries of both Partnerships, so flexibility of working and access to private transport is essential.

Please apply for this post via Indeed or NHS Jobs: https://www.jobs.nhs.uk reference number: A2237-26-0006

The closing date for applications is Sunday 12^th July 2026 and interviews will be on Monday 20^th July 2026.

For an informal discussion of the role please email either Sue Eaves, PCN Proactive Care Nurse on susan.eaves1@nhs.net  (Mondays to Fridays) or

Elizabeth Allison, Rural West Primary Care Manager on elizabeth.allison6@nhs.net (Mondays and Wednesdays to Friday)

Receptionist

Location: Holmwood Health Centre
Hours: Part Time / Full Time 
Salary: £12.71 per hour 

Are you friendly, organised and passionate about providing excellent customer service?

We are looking for an enthusiastic Receptionist to join our busy and supportive GP practice. As the first point of contact for our patients, you'll play a vital role in creating a welcoming environment while ensuring the smooth day-to-day running of the reception service.

No two days are the same, so we're looking for someone who enjoys working in a fast-paced environment, can remain calm under pressure, and has excellent communication and organisational skills.

Main Responsibilities

• Welcoming patients and visitors in a professional and friendly manner.
• Answering a high volume of telephone calls and directing enquiries appropriately.
• Booking, amending and cancelling appointments.
• Signposting patients to the most appropriate clinician or service.
• Handling confidential information in accordance with GDPR and NHS policies.
• Working closely with GPs, nurses and the wider practice team to provide excellent patient care.

What We're Looking For

Essential:

• Excellent communication and interpersonal skills.
• Strong customer service experience.
• Good IT skills and confidence using computer systems.
• Ability to work under pressure whilst maintaining accuracy.
• Excellent organisational skills and attention to detail.
• A flexible and positive approach to work.
• Ability to work effectively as part of a team.

Desirable:

• Previous GP surgery or NHS reception experience.
• Knowledge of EMIS Web.
• Understanding of patient confidentiality and information governance.

What We Offer

• A supportive and friendly team.
• Full training and ongoing development.
• NHS Pension Scheme (if applicable).
• Generous annual leave entitlement.
• Opportunities for career progression.
• Employee wellbeing support.

If you enjoy helping people, thrive in a busy environment and would like to make a real difference to your local community, we'd love to hear from you.

To apply please click on the link which will take you to the NHS Jobs application Reference Number A2237-26-0001