Contact Us Online

If you think you need medical help right now, NHS 111 can tell you what to do next.

For urgent matters you can still contact us online. All messages are reviewed and triaged on the day. Your message will go directly to the clinical or admin team. If you prefer to call, our number is:

• 0118 981 4166

Our telephone lines are open Monday to Friday, 8:00 am – 6:30 pm (excluding bank holidays).

When you call, our reception team will ask for some details to help our medical team triage your request.

Please note: We prioritise based on clinical need. Once we reach capacity for the day, we cannot guarantee same-day contact for requests that are clinically non-urgent. Thank you for your understanding.

We operate a Total Triage System to ensure every patient receives timely and appropriate care based on their needs. All request whether medical or administrative are reviewed by a trained member of our team on the day they're received. You can contact us online, by telephone or via the reception desk. This allows us to:

• Assess urgency and priority so patients are directed to the most suitable healthcare professional

• Utilise GP expertise where it's needed, while making full use of our wider multidisciplinary team

• Offer flexibility with phone, online or in-person consultations depending on clinical need

• Improve appointment availability by managing demand safely and efficiently

• Support continuity of care whenever clinically appropriate

Our team will then contact back by calling, text messaging or sending a text with a self-booking link for a telephone or face-to-face appointment.

Number of medical and admin requests received between June 2024 - June 2025: 

• Online submissions: 31,422 
• Via telephone or reception desk: 33,590