Contact Us Online

If you think you need medical help right now, NHS 111 can tell you what to do next.

If you would prefer to speak with us by phone or if your request is urgent and our online portal has reached its daily capacity, please contact us on: 

• 0118 981 4166

Telephone lines are open Monday to Friday 8am to 6.30pm, excluding bank holidays.

Our reception team will gather information from you to allow our medical team to triage your request.

We prioritise on clinical need therefore once we reach capacity for the day we cannot guarantee contact back the same day if your request is clinically non-urgent. Thank you for your understanding.

We operate a Total Triage System to ensure every patient receives timely and appropriate care based on their needs. All request whether medical or administrative are reviewed by a trained member of our team on the day they're received. You can contact us online, by telephone or via the reception desk. This allows us to:

• Assess urgency and priority so patients are directed to the most suitable healthcare professional

• Utilise GP expertise where it's needed, while making full use of our wider multidisciplinary team

• Offer flexibility with phone, online or in-person consultations depending on clinical need

• Improve appointment availability by managing demand safely and efficiently

• Support continuity of care whenever clinically appropriate

Our team will then contact back by calling, text messaging or sending a text with a self-booking link for a telephone or face-to-face appointment.

Number of medical and admin requests received between June 2024 - June 2025: 

• Online submissions: 31,422 
• Via telephone or reception desk: 33,590